Wednesday 10 August 2011

Lifetime Guarantee and Conditions for product replacement

For over 50 years, Tupperware Brands has proudly backed our products with a LIFETIME GUARANTEE so you can buy with confidence. All Tupperware products carried under the Tupperware Trademarks are guaranteed to perform under normal domestic use for the lifetime of the product. We will replace, FREE OF CHARGE, any Tupperware products, or any part that, under normal domestic use, shows a manufacturing defect.

There may be instances where the Company no longer carries parts or products that are brought in for replacement. Under such circumstances the Company will prodvide alternative parts or pridcuts in the current available colour, that offer similar functionalities and of simlar value to the parts or product brought in. The company reserves the right to accept and/or rehect alternative product choices proposed by the Consultant or customers for replacement.

Conditions for Alternative Product Warranty Replacement:
  • Where a part is no longer available, all other companents or parts that make the product complete must be brought in for replacement, even though these parts are in good condition (seal, base, handle, spout etc)
  • The alternative product chosen for warranty replacement should be an item from our regular catalogue at the stated price.
  • The part replaced or alternative product used for warranty replacement may not be in the original colour. Colour selection is not allowed.
  • If the alternative product used for warranty replacement is lesser in value, there will be no refunds.
  • If the alternative product used for warranty replacement is higher in value, the customer will be required to pay for the difference in value, known as the top-up value.

The Q Guarantee

Certain products in our catalogue are marked with the "Q" symbol. These are not covered by the Lifetime Guarantee but are still guaranteed by Tupperware Brands to be free from manufacturing defects. They will be replaced, if defective, provided they are returned in accordance with Product Return & Replacement policies and procedures.

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